Huatai Group Enterprise After-Sales Service Terms:

I. Warranty Service:

1. All products sold by Huatai Group provide a one-year quality assurance period, calculated from the date of qualified installation and commissioning.

2. During the warranty period, if the equipment fails or is damaged due to quality problems of the product itself, Huatai Group will provide users with free repair or replacement services.

II. Technical Support:

1. Provide product installation and commissioning guidance services to ensure that the equipment is put into normal use.

2. Provide comprehensive operation training and technical consulting services to help customers familiarize themselves with equipment performance and maintenance knowledge.

3. Support technical consultation in the form of telephone, video or email, quickly respond to user needs, and solve user technical problems.

3. Maintenance service:

1. The maintenance service can respond quickly in emergency situations on working days.

2. In the case of non-human damage, only the cost of the parts that need to be replaced will be charged.

3. Provide equipment inspection and maintenance services regularly to ensure the stable operation of the equipment to the maximum extent.

4. Spare parts supply:

1. Provide fast and efficient spare parts supply services to ensure the continuous and stable operation of customer equipment.

2. For equipment that is discontinued or upgraded, limited spare parts support and maintenance services are still provided.

5. Response time:

1. If the user reports a problem, Huatai Group After-Sales Service Center will respond within 4 hours after receiving the notification.

2. The specific response time will be adjusted according to the actual situation and regional differences to ensure that users are provided with services in the shortest time.

6. Other services:

1. Users can choose to sign a maintenance service contract to enjoy regular equipment inspections and special maintenance services.

2. Provide equipment upgrade, transformation consulting and implementation services to help users improve production efficiency.

7. User feedback:

1. Establish a user feedback mechanism to regularly collect user feedback and suggestions.

2. Handle user feedback and suggestions in a timely manner to continuously improve customer satisfaction.